Privacy Policy

Privacy Policy

At DNW Stone, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website, https://dnwstone.com.au/, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect various types of information to improve our services, understand our users, and provide a more personalised experience. The types of information we collect include:

  • Personal Information: Information you provide to us, such as your name, email address, phone number, and mailing address when you fill out forms on our website or contact us directly.
  • Behavioral Data: Information about your use of our website, including pages visited, time spent on the website, click-throughs, and other interactions.
  • Device Information: Information related to the device you use to access our site, including your IP address, browser type, operating system, device identifiers, and geographic location.
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies to understand user behavior, customise user experience, and analyse site performance. More details can be found in our Cookie Policy below.

2. How We Use Your Information

We may use your personal information for various purposes, including:

  • Service Provision: To fulfill orders, provide customer support, and respond to inquiries.
  • Personalisation: To tailor content and marketing based on your preferences and site usage.
  • Marketing & Analytics: To understand audience demographics, measure advertising effectiveness, and serve relevant ads.
  • Legal and Security: To comply with legal obligations, enforce our terms of service, and protect against fraud.

3. Sharing Your Information

We may share your personal information with:

  • Third-Party Service Providers: For analytics, advertising, and site functionality, including Google Analytics and Facebook Pixel, who help us understand site traffic and user behavior.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred or disclosed as part of that transaction.
  • Legal Obligations: When required by law or to protect the rights, property, or safety of DNW Stone, our users, or others.

4. Data Security and Retention

We take data security seriously and implement reasonable measures to protect your personal information. Some measures include encryption, secure storage solutions, and limited access to personal data.

  • Data Retention: We retain personal information only for as long as needed to fulfill the purposes for which it was collected or as required by law. Once this period expires, we securely delete or anonymise your data.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Objection: Object to specific data processing activities, such as direct marketing.
  • Withdrawal of Consent: Withdraw your consent for us to process your personal information if consent was previously provided.
  • Data Portability: Request a machine-readable copy of your data.

If you would like to exercise these rights, please contact us at enquiries@dnwstone.com.au.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyse site performance, and personalise content and ads.

  • Necessary Cookies: Essential for website functionality.
  • Performance Cookies: Track website usage and performance metrics.
  • Advertising Cookies: Used to serve relevant ads based on browsing behavior.

You may manage or disable cookies by adjusting your browser settings. For more information, please refer to our Cookie Policy.

7. International Data Transfers

Your information may be processed in countries outside of Australia, such as the United States, where data protection laws may differ. We ensure that such transfers are conducted in compliance with applicable data protection laws and safeguard your rights through mechanisms such as standard contractual clauses or data processing agreements.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice or seek consent as required by law. Please review this policy periodically to stay informed about our practices.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DNW Stone

21 Tatura Ave, Gosford NSW 2250

Email: enquiries@dnwstone.com.au

Phone: 0430 388 303

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